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We talked with many hopeful people in our research, and this is how they described hope-and themselves:

    "Hope is very strong. It gives you passion and enthusiasm, makes you want to do more."

    "It's a feeling of being filled up, fully alive."

    "It's a higher level of energy and motivation."

    "Having hope is a solid bundle in my gut."

    "I can be accepted as a person with an idea regardless of my function."

    "When things are not great, I keep my perspective."

    "Hope carries us forward to make a difference on the planet."

    "Hope gives you courage."

    "Hope is more fun. Life is too short for negative energy. "

    "I'm filled up, feeling fully alive, and looking forward to, even energized about, what's next."

    "I know I feel hope, when I spring out of bed in the morning, when I sing in the shower, when I think good things can happen, and when I have a positive vision of where I am going and what I can accomplish."
And as for putting hope to work: "When I feel hope at work I am inspired to achieve something greater."

Hope is an approach to employee happiness and health-not just a means to higher productivity. Hope's goals are therefore ends in themselves, and a hopeful organization understands the value of intrinsic worth, as this leader says:

    Hope is present in an organization when you can see it on the faces of the staff, feel it in their attitude towards what they do each day, and by the laughter that echoes through the halls. A group that has hope faces each new day with a "we can do it" attitude. The interaction is positive and upbeat. Projects are attacked with the concept of when it will be done not how or if it will be done. People are smiling, jovial, almost giddy at times. They want to succeed. They want to participate. They look for answers and ways to solve problems versus studying the issues for the downside and potential failure quotient.
Hope in itself is not a strategy, however, nor is it enough to ensure organizational success. "Hope is not the answer," one of our respondents explained, "but it can sustain you until find the answer." When hope is present in organizations, people think, feel, and act differently; they exhibit courage, and they develop and use capabilities that contribute to engagement, to results, and to a sense of well being.